The Influence of Workload, Change Management, and Sense of Belonging on Personnel Performance at the East Java Regional Police Inspectorate

Ati Nurmi Kanti; Sri Rahayu; Babun Suharto; Rifda Fitrianty

doi:10.31004/riggs.v4i4.5608

Authors

Ati Nurmi Kanti Sekolah Tinggi Ilmu Ekonomi Mahardhika
Sri Rahayu Sekolah Tinggi Ilmu Ekonomi Mahardhika
Babun Suharto Sekolah Tinggi Ilmu Ekonomi Mahardhika
Rifda Fitrianty Sekolah Tinggi Ilmu Ekonomi Mahardhika

DOI:

https://doi.org/10.31004/riggs.v4i4.5608

Keywords:

Workload, Change Management, Sense of Belonging, Personnel Performance, Police Inspectorate

Abstract

This study investigates the effects of workload, change management, and sense of belonging on personnel performance at the East Java Regional Police Inspectorate. The increasing complexity of policing in the digital era requires internal oversight units to maintain high performance while adapting to organizational change and managing escalating task demands. This research employed a quantitative explanatory design using a census approach, involving 46 personnel as respondents. Primary data were collected through a structured questionnaire measured on a five-point Likert scale. Data were analyzed using multiple linear regression with the support of SPSS 25.0. The results indicate that workload has a negative and significant effect on personnel performance, suggesting that excessive task demands may reduce work effectiveness. In contrast, change management and sense of belonging have positive and significant effects on performance, demonstrating that structured organizational change and strong psychological attachment to the organization enhance personnel outcomes. Simultaneous testing confirms that workload, change management, and sense of belonging jointly exert a significant influence on personnel performance, with the model explaining 85.7% of performance variance. These findings highlight that personnel performance in an internal police oversight context is shaped by the interaction of operational pressure, organizational adaptability, and psychological factors. The study contributes to the human resource management and organizational behavior literature by providing empirical evidence from a law enforcement oversight setting and offers practical insights for improving performance through balanced workload management, effective change strategies, and the cultivation of a strong sense of belonging among personnel.

Downloads

Download data is not yet available.

References

J. Laufs and H. Borrion, “Technological innovation in policing and crime prevention: Practitioner perspectives from London,” Int. J. Police Sci. Manag., 2022, doi: 10.21428/cb6ab371.4cdca447.

M. Weatheritt, Innovations in Policing. 2023. doi: 10.4324/9781003371724.

A. S. George and A. . George, “Towards a Super Smart Society 5.0: Opportunities and Challenges of Integrating Emerging Technologies for Social Innovation,” vol. 03, pp. 1–29, 2024, doi: 10.5281/zenodo.11522048.

İ. Yikilmaz, “NEW ERA: THE TRANSFORMATION FROM THE INFORMATION SOCIETY TO SUPER SMART SOCIETY (SOCIETY 5.0),” 2020, pp. 85–112.

O. Amoo, A. Atadoga, T. Abrahams, O. Farayola, F. Osasona, and B. Ayinla, “The legal landscape of cybercrime: A review of contemporary issues in the criminal justice system,” World J. Adv. Res. Rev., vol. 21, pp. 205–217, 2024, doi: 10.30574/wjarr.2024.21.2.0438.

P. Ekblom, “Facing the Future: The Role of Horizon-Scanning in Helping Security Keep Up with the Changes to Come,” 2022, pp. 821–845. doi: 10.1007/978-3-030-91735-7_38.

D. Springs, “SMART PLANNING IN US CITIES THAT NEED INNOVATIONS IN LAW ENFORCEMENT, TECHNOLOGY, AND PUBLIC HEALTH STRATEGIES,” Heal. Econ. Manag. Rev., vol. 4626, no. 1, pp. 117–128, 2024, doi: https://doi.org/10.61093/hem.2024.1-09.

C. M. Sun, J. James R. Coldren, and A. P. Blondin, “The Smart Policing Initiative: 15 Years of Evidence-Based Innovation in Policing Practice,” Justice Eval. J., vol. 8, pp. 129–149, 2025, [Online]. Available: https://api.semanticscholar.org/CorpusID:276876489

B. Trenerry et al., “Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors,” Front. Psychol., vol. 12, p. 620766, 2021, doi: 10.3389/FPSYG.2021.620766.

E. Velinov, P. Strach, V. Vassilev, N. Gergova, and N. Konovalova, “Psychological Well-Being and Readiness of Employees for Organizational Changes from Tertiary Education Institutions,” Forum Sci. Oeconomia, vol. 12, no. 1, pp. 39–52, 2024, doi: 10.23762/FSO_VOL12_NO1_2.

S. E. M. S. Irma Yuliani, Manajemen Sumber Daya Manusia - Rajawali Pers. PT. RajaGrafindo Persada, 2023. [Online]. Available: https://books.google.co.id/books?id=zWxzEQAAQBAJ

A. Olowu, “Exploring the Role of Human Resource Management in Advancing Change in the Public Sector,” E-Journal Humanit. Arts Soc. Sci., pp. 3169–3179, 2024, doi: 10.38159/ehass.202451638.

K. K. N. R. INDONESIA, SISTEM, MANAJEMEN DAN STANDAR KEBERHASILAN PEMBINAAN SUMBER DAYA MANUSIA KEPOLISIAN NEGARA REPUBLIK INDONESIA YANG BERKEUNGGULAN. Indonesia, 2020, p. NOMOR 99 TAHUN 2020.

M. Nur and A. Mashdurohatun, “Anti-Corruption Efforts in Regional Police Departments: The Role of Regional Inspectorate Supervision Based on Justice Values,” Sch. Int. J. Law, Crime Justice, vol. 7, pp. 378–386, 2024, doi: 10.36348/sijlcj.2024.v07i09.006.

B. W. Wardhana, V. R. Handoko, and A. I. Rochim, “AUTHORITY OF EAST JAVA PROVINCE INSPECTORATE IN PREVENTING CRIMINAL ACTS OF CORRUPTION IN EAST JAVA PROVINCE GOVERNMENT,” DIA J. Adm. Publik, vol. 21, no. 02, pp. 177–187, 2023, doi: 10.30996/dia.v21i02.7945.

S. N. RI and K. B. P. B. P. dan K. R. Perundang-undangan, SISTEM PENGENDALIAN INTERN PEMERINTAH. Indonesia, 2008, p. NOMOR 60 TAHUN 2008.

Armansyah, “PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA PT HPA TANJUNGPINANG,” JIMBis J. Ilm. Manaj. dan Bisnis, vol. 3, no. 1, pp. 81–93, 2024, doi: 10.24034/jimbis.v3i1.6580.

H. Hatidah and A. Indriansyah, “PENGARUH KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN DI CV MITRA CELULAR PALEMBANG,” J. Manaj. dan Ekon. Kreat., vol. 1, pp. 179–189, 2022, doi: 10.59024/jumek.v1i1.39.

A. Fadli, “Pengaruh Profitabilitas (ROA) dan Leverage (DER) Terhadap Nilai Perusahaan (Tobin’s Q) dengan Corporate Social Responsibility (CSR) Sebagai Variabel Intervening,” Discl. J. Account. Financ., vol. 2, p. 17, 2022, doi: 10.29240/disclosure.v2i1.4531.

A. I. Khoirum and L. A. Manafe, “Personnel Manager Leadership Role in Improving Employee Performance,” Int. J. Econ. Business, …, vol. 5, no. 1, pp. 6–15, 2022, doi: DOI https://doi.org/10.23960/ijebe.v5i1.191.

P. S. Nwachukwu, O. K. Chima, and C. H. Okolo, “Strategic Relationship Building in Banking: Customer Engagement Models and Literature-Based Approaches to Business Growth,” Eng. Technol. J., vol. 10, no. 9, pp. 7016–7039, 2025, doi: 10.47191/etj/v10i09.21.

S. R. M. Koesomowidjojo and I. Mastuti, Panduan Praktis Menyusun Analisa Beban Kerja. Jakarta: Raih Asa Sukses, 2017.

A. Destia, M. Karmila, and E. Yuniar, “Pengaruh Kepuasan Kerja Dan Beban Kerja Terhadap Kinerja Karyawan Di CV.Surya Perkasa Block: Ade Indri Destia, Mila Karmila, Evilia Sri Yuniar,” J. Pakar Manaj., vol. 1, 2024, doi: 10.70963/jpm.v1i2.11.

N. Dudija and R. Putri, “The Influence of Workload Towards Burnout Among Generation Z Employees in Indonesia: The Mediation Role of Work Stress,” J. Econ. Business, Account. Ventur., vol. 27, pp. 355–372, 2025, doi: 10.14414/jebav.v27i3.4519.

P. F. Lestari, M. Muis, Y. Thamrin, F. Naiem, L. M. Saleh, and M. A. Arifin, “Impact of Work Climate, Workload, and Stress on Fatigue for Improving Health and Work Outcomes,” J. Angiother., vol. 8, no. 10, Oct. 2024, doi: 10.25163/angiotherapy.8109972.

A. Wibowo, MANAJEMEN PERUBAHAN (Change Management). Penerbit Yayasan Prima Agus Teknik, 2021.

H. Helmi and N. Aslami, “Proses Manajemen Perubahan Dan Tujuannya Bagi Perusahaan,” J. Ris. Ekon. dan Akunt., vol. 1, no. 2, pp. 237–246, 2023, doi: https://doi.org/10.54066/jrea-itb.v1i2.421.

S. Syawal, B. Badaruddin, and A. Daud, “PENGARUH MANAJEMEN PERUBAHAN, KAPABILITAS KARYAWAN DAN ETOS KERJA TERHADAP KINERJA KARYAWAN BANK RAKYAT INDONESIA (BRI) CABANG SUNGGUMINASA,” Cash Flow J. Manaj., vol. 2, no. 3, pp. 336–346, 2023, [Online]. Available: https://e-jurnal.nobel.ac.id/index.php/jcf/article/view/4078

E. Maria, A. Sudarso, and J. Perangin-Angin, “MEMBANGUN SENSE OF BELONGING (RASA MEMILIKI) INDIVIDU DAN MENERAPKANNYA SEBAGAI WUJUD MOTIVASI DIRI DALAM BEKERJA DAN KECINTAAN TERHADAP ORGANISASI PADA YPK DON BOSCO KAM,” J. Pengabdi. Pada Masy. METHABDI, vol. 3, pp. 104–112, 2023, doi: 10.46880/methabdi.Vol3No1.pp104-112.

R. D. M. Sentosa, E. E. Nainggolan, and E. D. Muslikah, “Kepuasan kerja dan organizational commitmen pada karyawan: bagaimana peran moderasi sense of belongingness ?,” Sukma J. Penelit. Psikol., vol. 5, no. 02, pp. 261–270, 2024, doi: https://doi.org/10.30996/sukma.v2i5.12447.

L. Zanbar, “Sense of Belonging and Commitment as Mediators of the Effect of Community Features on Active Involvement in the Community,” City & Community, vol. 19, no. 3, pp. 617–637, 2020, doi: 10.1111/cico.12420.

A. Budiman, I. Ramadhani, and G. Ardiani, “Peran Quality of Work Life dalam Membangun Organizational Citizenship Behaviour melalui Sense of Belonging,” 2020.

S. Wakhidah and A. A. Zahra, “Pengaruh Sense of Belonging Terhadap Tingkat Adaptasi Kerja Pasca Pandemi Covid-19 Guru di Kabupaten The Influence of Sense of Belonging on Teachers ’ Post-Covid-19 Pandemic Work Adaptation Levels in Magelang Regency,” Borobudur Psychol. Rev., vol. 3, no. 1, pp. 38–49, 2023, doi: 10.31603/bpsr.9187.

A. Rahmawan, C. Kartika, and S. Subijanto, “PENGARUH SERVANT LEADERSHIP DAN BEBAN KERJA TERHADAP KINERJA PEGAWAI MELALUI KEPUASAN KERJA PADA KECAMATAN BOJONEGORO,” J. Ilm. Ekon. MANAJEMEN, BISNIS DAN Akunt., vol. 2, no. 5, pp. 464–473, 2025, doi: https://doi.org/10.61722/jemba.v2i5.1369.

Y. Rosyidah and M. Umam, “Pengaruh Lingkungan Kerja dan Beban Kerja Melalui Stres Kerja Terhadap Kinerja Mahasiswa Pekerja paruh Waktu,” J. Ekon. Ef., vol. 7, pp. 254–265, 2025, doi: 10.32493/JEE.v7i2.48065.

I. Kusmawan, “PENGARUH SENSE OF BELONGING TERHADAP EMPLOYEE ENGAGEMENT PEGAWAI PT . ASA TATA MARDIVKA PENGARUH SENSE OF BELONGING TERHADAP EMPLOYEE ENGAGEMENT PEGAWAI PT . ASA TATA MARDIVKA,” SEKOLAH TINGGI ILMU EKONOMI (STIE) PEMBANGUNAN TANJUNGPINANG, 2021.

A. Nurhandayani, “Pengaruh Lingkungan Kerja, Kepuasan Kerja, dan Beban Kerja Terhadap Kinerja Pegawai,” J. Ekon. DAN BISNIS Digit., vol. 3, pp. 1–5, 2024, doi: 10.58765/ekobil.v2i1.84.

R. Hidayati, A. S. Kusmanto, and A. Kiswantoro, “Development and Construct Validation of Indonesian Students Self-Confidance Scale Using Pearson Product Moment,” Pegem J. Educ. Instr., vol. 13, no. 3, pp. 94–103, 2023, doi: 10.47750/pegegog.13.03.11.

S. C. Izah, L. Sylva, and M. Hait, “Cronbach’s Alpha: A Cornerstone in Ensuring Reliability and Validity in Environmental Health Assessment,” ES Energy & Environ., 2023, [Online]. Available: https://api.semanticscholar.org/CorpusID:266355305

S. Etemadi and M. Khashei, “Etemadi multiple linear regression,” Measurement, vol. 186, p. 110080, 2021, doi: https://doi.org/10.1016/j.measurement.2021.110080.

F. Habibzadeh, “Data Distribution: Normal or Abnormal?,” J. Korean Med. Sci., vol. 39, 2024, doi: 10.3346/jkms.2024.39.e35.

E. Bayman and F. Dexter, “Multicollinearity in Logistic Regression Models,” Anesth. Analg., vol. 133, pp. 362–365, 2021, doi: 10.1213/ANE.0000000000005593.

N. Saleh and M. S. Rosli, “Reliability Test, Homoscedasticity, and Heteroscedasticity Scatter Plot for Housemanship Instruments for Research Development,” J. Soc. Transform. Reg. Dev., vol. 6, pp. 49–55, 2024, doi: 10.30880/jstard.2024.06.01.006.

A. R. Syahputra, L. A. Manafe, and E. T. Sari, “Pengaruh Beban Kerja , Lingkungan Kerja Dan Kompensasi Terhadap Kinerja Karyawan Di Bengkel Edmond Garage,” YUME J. Manag., vol. 7, no. 3, pp. 1019–1031, 2024, doi: https://doi.org/10.37531/yum.v7i3.7377.