Pengaruh Viralitas Meme Marketing, Brand Image, dan Brand Personality terhadap Brand Engagement dan Loyalitas Konsumen

Firly Marshanda Putri; Siti Alhamra Salqaura; Adelina Lubis

doi:10.31004/riggs.v4i2.1884

Authors

Firly Marshanda Putri Universitas Medan Area
Siti Alhamra Salqaura Universitas Medan Area
Adelina Lubis Universitas Medan Area

DOI:

https://doi.org/10.31004/riggs.v4i2.1884

Keywords:

Meme Marketing, Brand Image, Brand Personality, Brand Engagement, Customer Loyalty

Abstract

This study aims to investigate how brand engagement and customer loyalty toward smartphone products among Generation Z in Medan are influenced by Meme Marketing Virality, Brand Image, and Brand Personality. An associative and quantitative approach was employed, using purposive sampling to select a total of 220 respondents. Data were collected through an online survey via Google Forms and analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with the SmartPLS 4 software. The findings reveal that: (1) Meme Marketing Virality has a positive and significant effect on Brand Engagement (β = 0.182; t = 3.783; p = 0.000), but a negative and significant effect on Customer Loyalty (β = -0.125; t = 2.838; p = 0.005); (2) Brand Image has a positive and significant effect only on Customer Loyalty (β = 0.282; t = 2.097; p = 0.036), but not on Brand Engagement (β = 0.023; t = 0.095; p = 0.924); (3) Brand Personality has a positive and significant effect on both Brand Engagement (β = 0.708; t = 3.962; p = 0.000) and Customer Loyalty (β = 0.305; t = 2.612; p = 0.009); and (4) Brand Engagement positively and significantly affects Customer Loyalty (β = 0.422; t = 4.009; p = 0.000).

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