Evaluasi Fungsi, Kinerja dan Pengalaman Pengguna Web E-Commerce Weverse Shop

Fadillah Al-Qorin; Adam Hermawan; Muhammad Rizki Nugraha

doi:10.31004/riggs.v4i2.1609

Authors

Fadillah Al-Qorin Universitas Pendidikan Indonesia
Adam Hermawan Universitas Pendidikan Indonesia
Muhammad Rizki Nugraha Universitas Pendidikan Indonesia

DOI:

https://doi.org/10.31004/riggs.v4i2.1609

Keywords:

E-Commerce, Blackbox testing, system performa, system usability scale, weverse shop

Abstract

Penelitian ini bertujuan untuk mengevaluasi fungsi, kinerja, dan pengalaman pengguna dari platform e-commerce Weverse Shop. Pengujian dilakukan melalui pendekatan black-box testing untuk aspek fungsional, Apache JMeter untuk performa, dan System Usability Scale (SUS) untuk usability. Hasil menunjukkan bahwa dari 24 test case, 95,83% berjalan sesuai ekspektasi. Sistem mampu menangani hingga 1000 virtual users tanpa error dengan rata-rata waktu respon 471,21 ms. Pengujian usability terhadap 25 responden menghasilkan skor rata-rata 63,7 dalam kategori marginal. Temuan ini menunjukkan bahwa Weverse Shop telah memiliki fondasi teknis yang stabil, namun masih memerlukan perbaikan pada sisi antarmuka dan aksesibilitas agar pengalaman pengguna semakin optimal.

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