Hubungan Antara Optimisme dan Dukungan Sosial dengan Resiliensi pada Pekerja Coffee Shop Generasi Z di Surabaya

Roro Tarisha Ayu Aprilliani Kusumawati; Yanto Prasetyo; Diah Sofiah

doi:10.31004/riggs.v4i4.5887

Authors

Roro Tarisha Ayu Aprilliani Kusumawati Universitas 17 Agustus 1945 Surabaya
Yanto Prasetyo Universitas 17 Agustus 1945 Surabaya
Diah Sofiah Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.31004/riggs.v4i4.5887

Keywords:

Dukungan Sosial, Generation Z, Resiliensi, Optimisme, Pekerja Coffe Shop

Abstract

Penelitian ini bertujuan untuk menguji hubungan optimisme dan dukungan sosial dengan resiliensi pada pekerja coffee shop Generasi Z di Surabaya. Penelitian menggunakan pendekatan kuantitatif korelasional dengan teknik purposive sampling. Partisipan berjumlah 163 pekerja coffee shop Generasi Z yang direkrut melalui kuesioner daring (Google Form) yang disebarkan dengan mendatangi coffee shop serta melalui tautan WhatsApp pada komunitas pekerja coffee shop di Surabaya. Instrumen penelitian terdiri dari skala optimisme berdasarkan Scheier dkk. (1994) (10 aitem; α = 0,728), skala dukungan sosial berdasarkan Zimet (1988) (12 aitem; α = 0,894), dan skala resiliensi berdasarkan Connor & Davidson (2003) (24 aitem; α = 0,922). Analisis data dilakukan menggunakan uji parametrik dengan bantuan SPSS 25 for Windows. Hasil analisis menunjukkan bahwa optimisme dan dukungan sosial secara simultan berpengaruh sangat signifikan terhadap resiliensi (R = 0,801; R² = 0,642; F = 143,156; p < 0,001), yang mengindikasikan kontribusi keduanya sebesar 64,2% terhadap variasi resiliensi. Secara parsial, optimisme menjadi prediktor positif yang sangat signifikan terhadap resiliensi (B = 1,425; t = 10,455; p < 0,001) dan dukungan sosial juga menjadi prediktor positif yang sangat signifikan (B = 0,441; t = 4,779; p < 0,001). Temuan ini menegaskan pentingnya penguatan optimisme dan dukungan sosial untuk meningkatkan resiliensi pekerja coffee shop Generasi Z di Surabaya.

Downloads

Download data is not yet available.

References

American Psychological Association. (2007). Stress in America. American Psychological Association.

American Psychological Association. (2018). Stress in America: Generation Z. American Psychological Association.

American Psychological Association. (2023). Stress in America 2023. American Psychological Association.

Amran, A. (2021). Budaya Organisasi Dan Stress Kerja Meningkatkan Kinerja Karyawan Perusahaan Daerah Air Minum Kabupaten Bungo. Jurnal Manajemen Sains, 2(1), 92-100. https://ojs.umb-bungo.ac.id/index.php/JMS/article/view/550

Azwar, S. (2017). Metode penelitian psikologi. Yogyakarta: Pustaka Pelajar.

Badan Pusat Statistik. (2025). Keadaan ketenagakerjaan Indonesia Februari 2025. Badan Pusat Statistik.

Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056

Bandura, A. (1997). Self-efficacy: The exercise of control. W H Freeman/Times Books/ Henry Holt & Co. https://psycnet.apa.org/record/1997-08589-000

Baron, R., & Byrne, D. (2004). Psikologi Sosial. Jakarta: Erlangga

Block, J. H., & Block, J. (1980). The role of ego-control and ego-resiliency in the organization of behavior. In W. A. Collins (Ed.), Development of cognition, affect and social relations: The Minnesota symposia on child psychology (Vol. 13, pp. 39-101). Hillsdale, NJ: Erlbaum.

Bonanno, G. A. (2004). Loss, Trauma, and Human Resilience: Have We Underestimated the Human Capacity to Thrive After Extremely Aversive Events?. American Psychologist, 59(1), 20–28. https://doi.org/10.1037/0003-066X.59.1.20

Carver, C. S., Scheier, M. F., & Segerstrom, S. C. (2010). Optimism. Clinical Psychology Review, 30(7), 879–889. https://doi.org/10.1016/j.cpr.2010.01.006

Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medicine, 38(5), 300–314. https://doi.org/10.1097/00006842-197609000-00003

Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310–357. https://doi.org/10.1037/0033-2909.98.2.310

Cohen, J. (2013). Statistical Power Analysis for the Behavioral Sciences (2nd ed). New York: Routledge. https://doi.org/10.4324/9780203771587

Connor, K. M., & Davidson, J. R. T. (2003). Development of a new resilience scale: The Connor–Davidson Resilience Scale (CD-RISC). Depression and Anxiety, 18(2), 76–82. https://doi.org/10.1002/da.10113

Danianta, P. B., & Khotimah, S. K. (2024). Resiliensi Akademik Mahasiswa Akhir: Peran Optimisme Dan Dukungan Teman Sebaya. PSIKOSAINS (Jurnal Penelitian Dan Pemikiran Psikologi), 19(1), 45. https://doi.org/10.30587/psikosains.v19i1.7167

Deloitte Global. (2023). Deloitte’s 2023 Gen Z and Millennial survey reveals workplace progress despite new setbacks. Deloitte. https://www.deloitte.com/global/en/about/press-room/2023-gen-z-and-millenial-survey.html

Dimock, M. (2025). Defining Generations: Where Millennials end and Generation Z begins. Pew Research Center. https://www.pewresearch.org/short-reads/2019/01/17/where-millennials-end-and-generation-z-begins/

Fadhila, C. I., Julistia, R., & Safarina, N. A. (2025). Hubungan Dukungan Sosial dengan Optimisme pada Generasi Z yang Bekerja di Industri Kreatif. INSIGHT: Jurnal Penelitian Psikologi, 3(3), 599-607. https://ojs.unimal.ac.id/ijpp/article/view/20961

Fitrananda, S. M., & Naimah, T. (2024). Kepribadian hardiness dan dukungan sosial sebagai faktor determinan optimisme mahasiswa penyintas COVID-19. Psikoislamedia: Jurnal Psikologi, 7(2), 123–134. https://doi.org/10.22373/psikoislamedia.v7i2.14252

Garmezy, N. (1991). Resilience and vulnerability to adverse developmental outcomes associated with poverty. American Behavioral Scientist, 34(4), 416–430. https://doi.org/10.1177/0002764291034004003

Ghozali. (2018). Aplikasi analisis multivariate dengan program IBM SPSS 26. Semarang : Badan Penerbit Universitas Diponegoro. ISBN: 979-704-015-1

Grotberg, E. H. (1995). A guide to promoting resilience in children. Bernard Van Leer Foundation. ISBN 90-6195-038-4

Hadi, S. (2005). Aplikasi Ilmu Statistika di Fakultas Psikologi. ANIMA Indonesian Psychological Journal, 20(3), 203-229. https://doi.org/10.24123/aipj.v20i3.4475

Hafiza, A. (2025). Pengaruh Perceived Organizational Support terhadap Work Engagement Karyawan Perhotelan di Kota Padang. Psibernetika: Jurnal Ilmiah, 16(2), 91-98. https://journal.ubm.ac.id/index.php/psibernetika/article/view/4539

Haqiqi, M.I., & Ruddin, F. (2025) Peran Dukungan Sosial dan Optimisme Terhadap Resiliensi Akademik Mahasiswa Tingkat Akhir. Skripsi thesis, Universitas Muhammadiyah Surakarta. http://eprints.ums.ac.id/id/eprint/138907

House, J.S. (1985). Barriers to Work Stress: I. Social Support. In: Gentry, W.D., Benson, H., de Wolff, C.J. (eds) Behavioral Medicine: Work, Stress and Health. NATO Science Series D: (closed), vol 19. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-5179-2_8

Khairunnisa, K., Milfayetty, S., & Surbakti, A. (2025). Pengaruh dukungan sosial terhadap resiliensi melalui Self-Compassion. Al Qalam Jurnal Ilmiah Keagamaan Dan Kemasyarakatan, 19(1), 265. https://doi.org/10.35931/aq.v19i1.4364

Kementerian Kesehatan Republik Indonesia. (2023). Menjaga kesehatan mental para penerus bangsa. Kemenkes. https://kemkes.go.id/id/menjaga-kesehatan-mental-para-penerus-bangsa

Lakey, B., & Cohen, S. (2000). Social support Theory and Measurement. In Oxford University Press eBooks (pp. 29–52). https://doi.org/10.1093/med:psych/9780195126709.003.0002

Laratmase, A. J., Suhendar, B., Ihsan, M., Andrean, S., & Rahmani, S. F. (2025). Resilience of Generation Z in Workplace. Jurnal Ilmiah Pendidikan Lingkungan Dan Pembangunan, 26(02), 1–7. https://doi.org/10.21009/plpb.v26i02.58431

Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer.

LinkedIn. (2023). Workplace well-being report. LinkedIn Corporation.

Luthar, S. S., & Cicchetti, D. (2000). The construct of resilience: implications for interventions and social policies. Development and psychopathology, 12(4), 857–885. https://doi.org/10.1017/s0954579400004156

Marliana, D. P., & Amini, S. (2024). Optimism and Social Support with Resilience in Rantau Students of Muhammadiyah Surakarta University. Jurnal Sains Sosio Humaniora, 8(1), 53–60. https://doi.org/10.22437/jssh.v8i1.35372

Masten, A. S. (2001). Ordinary magic: Resilience processes in development. American Psychologist, 56(3), 227–238. https://doi.org/10.1037/0003-066X.56.3.227

Masten, A. S. (2018). Resilience theory and research on children and families: Past, present, and promise. Journal of Family Theory & Review, 10(1), 12–31. https://doi.org/10.1111/jftr.12255

Mirza, R., Hutagalung, M. U., Silalahi, L., Petrisely, W., Elvinawanty, R., & Hafni, M. (2024). Resiliensi ditinjau dari regulasi emosi pada mahasiswa perantauan. JURNAL DIVERSITA, 10(1), 143–155. https://doi.org/10.31289/diversita.v10i1.9040

Mulyono, A. A. T., Munir, M., & Ambarwati, D. (2024). Pengaruh resiliensi, dukungan sosial, dan kesejahteraan psikologis terhadap kinerja karyawan pada CV Duta Jaya Tehnic. Jurnal Manajemen Kewirausahaan dan Teknologi, 2(3). https://doi.org/10.61132/jumaket.v2i3.840

Natalia, N., & Runtu, J. (2024). Pengaruh Dimensi Psychological Capital Terhadap Work Engagement Karyawan Generasi Zoomers (Gen Z) Di Surabaya. Jurnal Ilmiah Mahasiswa Manajemen JUMMA, 13(1), 71–80. https://doi.org/10.33508/jumma.v13i1.5739

Nuswantoro, A., Sahrah, A., Fitriana, N., & Widiastuti, N. (2024). Benarkah Dukungan Sosial dan Resiliensi Berpengaruh Pada Keterikatan Kerja Karyawan?. Dinamika Psikologis: Jurnal Ilmiah Psikologis, 1(2), 42–55. https://doi.org/10.26486/jdp.v1i2.4259

Okojie, G., Alam, A. F., Begum, H., Ismail, I. R., & Sadik-Zada, E. R. (2024). Social support as a mediator between selected trait engagement and employee engagement. Social Sciences & Humanities Open, 10, 101080. https://doi.org/10.1016/j.ssaho.2024.101080

Oktavia, W. K., & Muhopilah, P. (2021). Model Konseptual Resiliensi di Masa Pandemi Covid-19: Pengaruh Religiusitas, Dukungan Sosial dan Spiritualitas. Psikologika Jurnal Pemikiran Dan Penelitian Psikologi, 26(1), 1–18. https://doi.org/10.20885/psikologika.vol26.iss1.art1

Ozbay, F., Johnson, D. C., Dimoulas, E., Morgan, C. A., Charney, D., & Southwick, S. (2007). Social support and resilience to stress: from neurobiology to clinical practice. Psychiatry (Edgmont (Pa. : Township)), 4(5), 35–40. https://pmc.ncbi.nlm.nih.gov/articles/PMC2921311/

Papalia, D. E., Olds, S. W., & Feldman, R. D. (2007). Human development (10th ed.). McGraw-Hill.

Pargament, K. I. (2002). The bitter and the sweet: An evaluation of the costs and benefits of religiousness. Psychological Inquiry, 13(3), 168–181. https://doi.org/10.1207/S15327965PLI1303_02

Peterson, C. (2000). The future of optimism. American Psychologist, 55(1), 44–55. https://doi.org/10.1037/0003-066X.55.1.44

Prensky, M. (2001). Digital natives, digital immigrants. On the Horizon, 9(5), 1–6. https://doi.org/10.1108/10748120110424816

Putri, R. E., & Sandi, H. H. (2025). Pengaruh self efficacy terhadap burnout dengan resilience sebagai variabel mediasi pada karyawan PT Sapta Sentosa Jaya Abadi Mukomuko. Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis, 5(1). https://researchhub.id/index.php/jaem/article/view/7628

Putri, R. H., Pratiwi, M., & Anggraini, D. (2021). Dukungan sosial terhadap resiliensi pada karyawan yang mengalami PHK dimasa pandemi Covid- 19. Psychology Journal of Mental Health, 3(1), 38–55. https://doi.org/10.32539/pjmh.v3i1.50

Reivich, K., & Shatté, A. (2002). The resilience factor: 7 essential skills for overcoming life's inevitable obstacles. Broadway Books. https://psycnet.apa.org/record/2002-18688-000

Rutter, M. (1999). Resilience concepts and findings: implications for family therapy. Journal of Family Therapy, 21(2), 119–144. https://doi.org/10.1111/1467-6427.00108

Sakitri, G. (2021). "Selamat Datang Gen Z, Sang Penggerak Inovasi!". Forum Manajemen, 35(2), 1-10. Retrieved from https://journal.prasetiyamulya.ac.id/journal/index.php/FM/article/view/596

Santoso, B. P., Pasca Rini, A., & Pratitis, N. (2025). Sikap optimis dan dukungan sosial meningkatkan resiliensi pada mahasiswa akhir. JIWA: Jurnal Psikologi Indonesia, 3(2), 154–164. https://jurnal.untag-sby.ac.id/index.php/jiwa/article/view/12816

Santrock, J. W. (2011). Life-span development (13th ed). McGraw-Hill. ISBN: 978-0-07-353209-7

Sarafino, E. P. (2011). Health psychology: Biopsychosocial interactions. Wiley. ISBN: 978-1118991985

Sarafino, E. P., & Smith, T. W. (2014). Health psychology : Biopsychosocial interactions. Wiley. ISBN: 978118425206

Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies: An Interdisciplinary Forum on Subjective Well-Being, 3(1), 71–92. https://doi.org/10.1023/A:1015630930326

Schaufeli, W. (2021). Engaging Leadership: How to promote work engagement?. Frontiers in Psychology, 12, 754556. https://doi.org/10.3389/fpsyg.2021.754556

Scheier, M. F., & Carver, C. S. (1992). Effects of optimism on psychological and physical well-being: Theoretical overview and empirical update. Cognitive Therapy and Research, 16(2), 201–228. https://doi.org/10.1007/BF01173489

Scheier, M. F., Carver, C. S., & Bridges, M. W. (1994). Revised Life Orientation test (LOT-R) [Dataset]. In PsycTESTS Dataset. https://doi.org/10.1037/t09267-000

Schwarzer, R., & Knoll, N. (2007). Functional roles of social support within the stress and coping process: A theoretical and empirical overview. International Journal of Psychology, 42(4), 243–252. https://doi.org/10.1080/00207590701396641

Seligman, M. E. P. (2006). Learned Optimism: How to Change Your Mind and Your Life. Vintage Books. eISBN: 978-0-30780334-4

Seligman, M. E. P. (2011). Flourish: A visionary new understanding of happiness and well-being. Free Press. ISBN: 9781864712971

Setia Nugrahini, R. I., Matulessy, A., & Rini, R. A. P. (2021). Dukungan Sosial Dan Internal Locus Of Control Dengan Resiliensi Pada Karyawan Yang Terkena Pemutusan Hubungan Kerja Akibat Pandemi Covid-19. PSIKOLOGI KONSELING, 12(1), 849–862. https://doi.org/10.24114/konseling.v18i1.27819

Shofia, F. (2009) OPTIMISME MASA DEPAN NARAPIDANA. Skripsi thesis, Universitas Muhammadiyah Surakarta. http://eprints.ums.ac.id/id/eprint/3603

Shoss, M. K., Jiang, L., & Probst, T. M. (2018). Bending without breaking. Journal of Management, 44(4), 1619–1643. https://doi.org/10.1177/0149206316685853

Souri, H., & Hasanirad, T. (2011). Relationship between Resilience, Optimism and Psychological Well-Being in Students of Medicine. Procedia - Social and Behavioral Sciences, 30, 1541–1544. https://doi.org/10.1016/j.sbspro.2011.10.299

Sugiyono. (2016). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.

Sugiyono. (2019). Metode penelitian pendidikan (kuantitatif, kualitatif, kombinasi, R&D dan penelitian pendidikan). Metode Penelitian Pendidikan, 67, 18.

Suharyadi, & Purwanto, S. K. (2016). Statistika Untuk Keuangan Ekonomi dan Modern (3 ed.). Jakarta: Penerbit Salemba Empat.

Sukmaeni, T., & Kusmaryani, R. E. (2025). Perceived Organizational Support and Resilience as Predictors of Employee Engagement among Digital Marketing Employees in Purwokerto. IJIP Indonesian Journal of Islamic Psychology, 7(1), 42–60. https://doi.org/10.18326/ijip.v7i1.4133

Tampombebu, A. T. V., & Wijono, S. (2022). Resiliensi dan Stres Kerja pada Karyawan yang Bekerja di Masa Pandemi Covid-19. Bulletin of Counseling and Psychotherapy, 4(2). https://doi.org/10.51214/bocp.v4i2.195

Tanjung, A. K., & Huwae, A. (2023). The Contribution of Optimism to Resilience in Employees Experiencing Termination of Employment. Journal of Psychology and Instruction, 6(1), 17–23. https://doi.org/10.23887/jpai.v6i1.49633

Tanuwidjaja, A. R., Wijaya, K., Djaja, M. S., & Pasya, N. I. (2025). Gambaran workplace resilience di tempat kerja pada karyawan Gen Z di PT X. Jurnal Psimawa: Diskursus Ilmu Psikologi & Pendidikan, 8(1), 132–139. https://doi.org/10.36761/jp.v8i1.5865

Taylor, S. E. (2012). Social Support: a review. Oxford University Press eBooks, 190–214. https://doi.org/10.1093/oxfordhb/9780195342819.013.0009

Tugade, M. M., & Fredrickson, B. L. (2004). Resilient individuals use positive emotions to bounce back. Journal of Personality and Social Psychology, 86(2), 320–333. https://doi.org/10.1037/0022-3514.86.2.320

Twenge, J. M. (2017). iGen: Why Today's Super‐Connected Kids Are Growing Up Less Rebellious, More Tolerant, Less Happy—and Completely Unprepared for Adulthood and What That Means for the Rest of Us. New York, NY: Atria. ISBN: 978‐1‐5011‐5201‐6 paperback. 342 pp.

Uchino, B. N. (2006). Social Support and Health: A Review of Physiological Processes Potentially Underlying Links to Disease Outcomes. Journal of Behavioral Medicine, 29, 377-387. https://doi.org/10.1007/s10865-006-9056-5

Viveka, D. G. A. P., & Sahrah, A. (2024). Resiliensi dan dukungan sosial atasan dengan work engagement pada pegawai Badan Kepegawaian Daerah dan Pengembangan Sumber Daya Manusia (BKDPSDM) Kabupaten Bangli. Dinamika Psikologis: Jurnal Ilmiah Psikologis, 1(1). https://doi.org/10.26486/jdp.v1i1.4203

Wagnild, G. M., & Young, H. M. (1993). Development of the resilience scale. Journal of Nursing Measurement, 1(2), 165–178. https://pubmed.ncbi.nlm.nih.gov/7850498/

Werner, E., & Smith, R. (1982). Vulnerable but invincible: A longitudinal study of resilient children and youth. McGraw-Hill.

WHO. (2024, September 2). Mental health at work. World Health Organization. https://www.who.int/news-room/fact-sheets/detail/mental-health-at-work

WHO. (2023). Global mental health overview. World Health Organization.

Widyanti, K., & Tatiyani, T. (2024). Hubungan Antara Optimisme Dan Dukungan Sosial Teman Sebaya Dengan Resiliensi Pada Mahasiswa Tingkat Akhir Yang Sedang Menjalani Skripsi Di Stikes Hangtuah Tanjungpinang Kepulauan Riau. Psikologi Kreatif Inovatif, 4(3), 8–15. https://doi.org/10.37817/psikologikreatifinovatif.v4i3.4156

Zimet, G. D., Dahlem, N. W., Zimet, S. G., & Farley, G. K. (1988). The Multidimensional Scale of Perceived Social Support. Journal of Personality Assessment, 52(1), 30–41. https://doi.org/10.1207/s15327752jpa5201_2