The Drivers of Supply Chain Resilience in Developing Economy Tourism: Organizational Culture and Strategic Practices

Diyan Putranto; Fransiscus Amonio Halawa; Rintis Eko Widodo; Fahmi Setiawan; Budi Nurhamdani Ajizi

doi:10.31004/riggs.v4i4.3729

Authors

Diyan Putranto Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial
Fransiscus Amonio Halawa Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial
Rintis Eko Widodo Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial
Fahmi Setiawan Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial
Budi Nurhamdani Ajizi Sekolah Tinggi Manajemen Pariwisata dan Logistik Lentera Mondial

DOI:

https://doi.org/10.31004/riggs.v4i4.3729

Keywords:

Supply Chain Resilience (SCR), Tourism Supply Chain Management (TSCM), Organizational Culture, Strategic Foresight, Developing Economies, Supply Chain Agility, Qualitative Research

Abstract

This descriptive qualitative study addresses a critical theoretical gap by exploring the non-structural drivers of Supply Chain Resilience (SCR) within the highly vulnerable Tourism Supply Chain Management (TSCM) context of developing economies. Employing a multiple case study approach using in-depth interviews with expert decision-makers, the research aimed to uncover the cultural and strategic mechanisms enabling adaptive recovery. Thematic analysis identified three interconnected drivers of SCR: first, Strategic Foresight, which transforms conventional planning by actively integrating technological investments, such as AI and IoT, for predictive visibility and dynamic resource allocation; second, Organizational Culture, which serves as the core agility mechanism by fostering cross-functional collaboration and digital skills necessary for rapid service reconfiguration; and third, Localized Partnering Resilience, which relies on long-term relational assets and mutual trust but is critically reinforced by Verifiable Transparency technologies, such as Blockchain, to mitigate ethical governance risks and build consumer confidence. The study proposes a context-specific framework that positions Organizational Culture and Strategic Foresight as the critical antecedents to Supply Chain Agility, concluding that resilience in volatile markets is fundamentally a human and relational achievement. The findings offer specific, actionable recommendations for managers regarding governance and training, and for policymakers regarding integrated infrastructure and transparency standards.

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