Transformasi Digital dan Kesiapan SDM UPTD PPA Provinsi Sulawesi Tenggara

Yuliati Syamsuddin; Abd Azis Muthalib; Asrip Putera; Asraf Asraf

doi:10.31004/riggs.v4i3.2861

Authors

Yuliati Syamsuddin Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari
Abd Azis Muthalib Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari
Asrip Putera Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari
Asraf Asraf Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari

DOI:

https://doi.org/10.31004/riggs.v4i3.2861

Keywords:

Digitalisasi Pelayanan Publik, Kesiapan SDM, Layanan Perlindungan, Manajemen Perubahan, Transformasi Digital

Abstract

Transformasi digital telah menjadi pilar utama modernisasi sektor publik, mendorong efisiensi, transparansi, dan peningkatan kualitas pelayanan kepada masyarakat. Namun, dalam konteks lembaga perlindungan perempuan dan anak, transformasi digital menghadapi tantangan unik akibat kompleksitas layanan yang bersifat sensitif dan berbasis interaksi sosial. Kurangnya kajian mendalam yang mengaitkan kesiapan sumber daya manusia dengan keberhasilan adopsi digital dalam pelayanan sosial publik menunjukkan adanya celah pengetahuan yang perlu dijembatani. Penelitian ini menggunakan pendekatan kualitatif eksploratif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi pada Unit Pelaksana Teknis Daerah Perlindungan Perempuan dan Anak (UPTD PPA) di Provinsi Sulawesi Tenggara. Hasil analisis tematik menunjukkan bahwa keberhasilan transformasi digital sangat dipengaruhi oleh kesiapan SDM, khususnya dalam hal literasi digital, kepemimpinan transformasional, serta infrastruktur pendukung. Penelitian ini memberikan implikasi praktis berupa perlunya penguatan kapasitas SDM melalui pelatihan berbasis kebutuhan dan penyesuaian kebijakan internal guna memastikan keberlanjutan inovasi digital dalam pelayanan sosial. Selain itu, secara teoretis, studi ini memberikan kontribusi dalam memperluas cakupan teori kesiapan teknologi dan manajemen perubahan organisasi pada sektor layanan publik berbasis kesejahteraan sosial.

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