Krismayanti, Dimi, and Tata Sutabri. “Analisis IT Service Management (ITSM) Pada Layanan Administrasi Mahasiswa STIPER Sriwigama Menggunakan Framewok ITIL V3”. Indonesian Journal of Multidisciplinary on Social and Technology 1, no. 3 (May 25, 2023): 190–195. Accessed November 6, 2025. https://journal.ilmudata.co.id/index.php/ijmst/article/view/149.