KRISMAYANTI, D.; SUTABRI, T. Analisis IT Service Management (ITSM) Pada Layanan Administrasi Mahasiswa STIPER Sriwigama Menggunakan Framewok ITIL V3. Indonesian Journal of Multidisciplinary on Social and Technology, [S. l.], v. 1, n. 3, p. 190–195, 2023. DOI: 10.31004/ijmst.v1i3.149. Disponível em: https://journal.ilmudata.co.id/index.php/ijmst/article/view/149. Acesso em: 6 nov. 2025.