PONTO, Virginia Elizabeth Makasangkil; WULLUR, Magdalena; TUMEWU, Ferdinand J. Implementasi Quality Management sebagai Upaya Peningkatan Mutu Pelayanan pada PT. Pelabuhan Indonesia (Persero) Regional 4 Cab. Manado. Indonesian Journal of Multidisciplinary on Social and Technology, [S. l.], v. 5, n. 1, p. 919–925, 2026. DOI: 10.69693/ijmst.v5i1.14631. Disponível em: https://journal.ilmudata.co.id/index.php/ijmst/article/view/14631. Acesso em: 12 nov. 2026.