ZEGA, Selviaman; MENDROFA, Yupiter; BATE’E, Maria Magdalena; LAIA, Otanius. Strategi Customer Relationship Management dalam Menangani Keluhan Pelanggan di PT. Pos Indonesia Cabang Gunungsitoli . Indonesian Journal of Multidisciplinary on Social and Technology, [S. l.], v. 4, n. 3, p. 7113–7121, 2026. DOI: 10.69693/ijmst.v4i3.13898. Disponível em: https://journal.ilmudata.co.id/index.php/ijmst/article/view/13898. Acesso em: 18 sep. 2026.