PADEL, P. M. A.; SUTABRI, T. Analisis Standard Operating Procedure (SOP) Manajemen Insiden Menggunakan Framework ITIL V3 dengan Metode Analisis Gap Layanan Pada PT Lingkaran Sistem Intelektual. Indonesian Journal of Multidisciplinary on Social and Technology, [S. l.], v. 1, n. 2, p. 61–68, 2023. DOI: 10.31004/ijmst.v1i2.121. Disponível em: https://journal.ilmudata.co.id/index.php/ijmst/article/view/121. Acesso em: 6 nov. 2025.