RACHMATULLAH, N.; SUTABRI, T. Analisis Manajemen Pelayanan Perbankan pada Aplikasi Bri Mobile berbasis TI menggunakan Framework ITIL V3. Indonesian Journal of Multidisciplinary on Social and Technology, [S. l.], v. 1, n. 2, p. 69–73, 2023. DOI: 10.31004/ijmst.v1i2.119. Disponível em: https://journal.ilmudata.co.id/index.php/ijmst/article/view/119. Acesso em: 6 nov. 2025.