Sopian, Sopian, Harry Kurniawan, and Putra Eka Ananda. “Analisis Pemanfaatan AI Chatbot Dalam Meningkatkan Layanan Pelanggan Pada E-Commerce Di Era Digital 2026”. RIGGS: Journal of Artificial Intelligence and Digital Business 5, no. 2 (May 25, 2026): 4764–4775. Accessed November 2, 2026. https://journal.ilmudata.co.id/index.php/RIGGS/article/view/9046.