Rahayu, D. and Sarah, S. (2026) “Analisis Tingkat Kepuasan Pelanggan Maxim Menggunakan Metode E-Servqual dan Importance Performance Analysis (IPA)”, RIGGS: Journal of Artificial Intelligence and Digital Business, 5(1), pp. 7225–7233. doi: 10.31004/riggs.v5i1.6114.