Riandi, P. and Malau, A. G. (2025) “Analisis Dampak Citra Bank dan Kualitas Layanan terhadap Kepuasan serta Implikasinya pada Word of Mouth”, RIGGS: Journal of Artificial Intelligence and Digital Business, 4(4), pp. 5987–5997. doi: 10.31004/riggs.v4i4.4484.