Arum, Dewi Sekar, and Ella Anastasya Sinambela. 2026. “Pengaruh Kualitas Pelayanan, Kelompok Acuan, Customer Experience, Customer Relationship Management, Kualitas Informasi, Dan Keadilan Pelayanan Terhadap Kepuasan Pasien BPJS”. RIGGS: Journal of Artificial Intelligence and Digital Business 5 (1):14859-68. https://doi.org/10.31004/riggs.v5i1.7906.