ARUM, D. S.; SINAMBELA, E. A. Pengaruh Kualitas Pelayanan, Kelompok Acuan, Customer Experience, Customer Relationship Management, Kualitas Informasi, dan Keadilan Pelayanan terhadap Kepuasan Pasien BPJS . RIGGS: Journal of Artificial Intelligence and Digital Business, [S. l.], v. 5, n. 1, p. 14859–14868, 2026. DOI: 10.31004/riggs.v5i1.7906. Disponível em: https://journal.ilmudata.co.id/index.php/RIGGS/article/view/7906. Acesso em: 2 may. 2026.