LAKSONO, A. S. A.; HANIFAH, D.; PRAKOSO, F. R.; RAHARJO, R. C. B. R. Analisis Kinerja Pelayanan Penumpang Bus Trans Bekasi Patriot dengan Pendekatan Importance-Performance Analysis dan Customer Satisfaction Index. RIGGS: Journal of Artificial Intelligence and Digital Business, [S. l.], v. 5, n. 1, p. 6132–6140, 2026. DOI: 10.31004/riggs.v5i1.6996. Disponível em: https://journal.ilmudata.co.id/index.php/RIGGS/article/view/6996. Acesso em: 2 jun. 2026.