RAHAYU, D.; SARAH, S. Analisis Tingkat Kepuasan Pelanggan Maxim Menggunakan Metode E-Servqual dan Importance Performance Analysis (IPA). RIGGS: Journal of Artificial Intelligence and Digital Business, [S. l.], v. 5, n. 1, p. 7225–7233, 2026. DOI: 10.31004/riggs.v5i1.6114. Disponível em: https://journal.ilmudata.co.id/index.php/RIGGS/article/view/6114. Acesso em: 21 apr. 2026.