KURNIA, S. A.; ADHILLA, F.; PURWOKO, P. The Model E-SerQual Terhadap E-Satisfaction Dan E-Loyalty Pada Pengguna Layanan BCA Mobile Banking. RIGGS: Journal of Artificial Intelligence and Digital Business, [S. l.], v. 4, n. 4, p. 2104–2110, 2025. DOI: 10.31004/riggs.v4i4.3743. Disponível em: https://journal.ilmudata.co.id/index.php/RIGGS/article/view/3743. Acesso em: 31 jan. 2026.