Arum, D. S., & Sinambela, E. A. (2026). Pengaruh Kualitas Pelayanan, Kelompok Acuan, Customer Experience, Customer Relationship Management, Kualitas Informasi, dan Keadilan Pelayanan terhadap Kepuasan Pasien BPJS . RIGGS: Journal of Artificial Intelligence and Digital Business, 5(1), 14859–14868. https://doi.org/10.31004/riggs.v5i1.7906