Irene, J., Alam, S. and Jamil, M. 2026. Analisis Kepuasan Konsumen pada Unilever di Tokopedia Menggunakan Text Mining. RIGGS: Journal of Artificial Intelligence and Digital Business. 5, 1 (Apr. 2026), 11867–11877. DOI:https://doi.org/10.31004/riggs.v5i1.7206.