Afrina, F., Ash shidiq, M.A. and Budiman , D. 2026. Memahami Resistensi Karyawan terhadap Implementasi Artificial Intelligence dalam Layanan Contact Center . RIGGS: Journal of Artificial Intelligence and Digital Business. 4, 4 (Jan. 2026), 13797–13807. DOI:https://doi.org/10.31004/riggs.v4i4.5896.