Kurnia, S.A., Adhilla, F. and Purwoko, P. 2025. The Model E-SerQual Terhadap E-Satisfaction Dan E-Loyalty Pada Pengguna Layanan BCA Mobile Banking. RIGGS: Journal of Artificial Intelligence and Digital Business. 4, 4 (Nov. 2025), 2104–2110. DOI:https://doi.org/10.31004/riggs.v4i4.3743.